WORLDWIDE FLAT SHIPPING (+$2.5 over $50 - FREE over $70)

Help Center


Change or Cancellation

Return & Refund

How are refunds handled?


When will my credit card be charged?

Which currency will you use when charging my credit card?

Accepted payment methods

Customs & Tax

Will i have to pay customs taxes on my shipment?

What happens if there are banned items in my shipment?

Will i receive a refund if i refuse the shipment when it is delivered to me?

What is the duty free limit for imports?

Shipping Rates & Delivery

Free shipping

Shipping rates

When will my order arrive?

How long will my orders be shipped?

Is my shipment comes with a tracking number or code?

Is my shipment possible to be delivered to a post office box?

What happens to my order if it can't be delivered and is returned to M&F?

Will i have to pay customs taxes on my shipment?

Where does Makeup & Face ship its orders from?

My Account

Where can I check my order history?

Why do the order date and time seem incorrect?

Can i view past shipment invoice?

How do i change my personal information (password, shipping address)?

Product Information

Does M&F sell genuine beauty products?

Where do you ship beauty products?

I bought a beauty product that i previously purchased before, but the newer product has a different package or texture. why is that?

Contact Us

Can i request personal assistance?