WORLDWIDE FLAT SHIPPING (+$2.5 over $50 - FREE over $70)



Shipping Policy

Shipping General

All parcels from Makeup & Face are shipped from Korea.
Shipping cost is calculated from Korea to the destination country.
Every order is normally shipped out within 72 hours from the time of receiving the order.If a shipping delay occurs, we inform customers of the issue within 72 hours.
We are unable to ship to the following address: P.O. Box, APO, FPO, DPO.

OUR PROMISE

 

Buying Korean cosmetics online safely – worry about losing package?

M&F staffs promise safe shipment to worldwide market, experience new concept of Korean cosmetics at ease.

100% REFUND FOR LOST PACKAGE (FOR TRACKING NUMBER & FREE SHIPPING BOTH!)

If the package is not arrived 45 days after the date when you placed an order, 100% money back guaranteed.

(*Note : To US customers, we refund the payment if the package do not arrive 60 days after the date when placing an order. USPS sometimes causes extra delays during peak time.)

(* Note : We randomly attach tracking numbers to free shipping packages. If you claim ‘Package is not arrived’ falsely on purpose, you could be accused of fraud.)

100% AUTHENTIC PRODUCTS GUARANTEED

If it is turned out to be fake product by any chance, we will sincerely give you tripled money back as the price you purchased.

FAST SHIPPING

We try our best to ship out the packages within 3 business days after customers placed an order.

Shipping Period (Regular Shipping)

Country Group Expected Shipping Period
Group 1 (China / HongKong / Japan / Taiwan) 7 ~ 12 business days
Group 2 (Indonesia / Malaysia / Philippines / Singapore / Thailand / Vietnam)  9~17 business days
Group 3 (Australia / United States (US) / EU) 13~20 business days
Group 4 (South America) 15~25 business days

Too see more details, please click here

 

Order Value Limit

Due to regulatory customs issues, which can cause extensive delays, Makeup & Face limits order to $200 or less (excluding cost of shipping).
Customers who wish to purchase more than $200, we recommend you place two separate orders to avoid customs issues.



Delivery Failure

1. Missing

If a parcel does not reach a customer within 45 Days of shipping, we regard it as missing.
In these cases, we can re-send a new parcel or process a customer refund.

2. Unclaimed Return

If a parcel is returned to Makeup & Face because it was unclaimed, the customer is responsible for the shipping costs.
Makeup & Face is not responsible for unclaimed parcels.